See our response to recent issues regarding COVID-19

As we navigate through these unprecedented times together, Richmond Alarm Company wants to extend well wishes to you, your families, and your organizations. We are honored to be your trusted security provider. Like you, we continue to monitor the spread of COVID-19 and we are adjusting as needed to the changing conditions so that we can always be ready to respond.

We have taken extra precautions to protect our employees while continuing to serve your needs without interruption. Extra cleaning protocols were put in place weeks ago and necessary supplies have been provided on a continual basis. Our office team is working remotely to help prevent the spread. Our monitoring center has a multi-step contingency plan in place to ensure 100% uptime. And our sales/technician teams are utilizing technology in new and creative ways when an in-person consultation just isn’t possible. We have seen strong interest in access control and camera solutions amongst our business clients and are prepared to respond however you need us. Reach out to us in one of many convenient ways:

Phone: (804) 745-1117 or (800) 759-5151
Email: Sales@richmondalarm.com; Service@richmondalarm.com
Text: (804) 745-1117
Web/Chat: Visit richmondalarm.com, click “Customer Service Center” at the top of the page or navigate to the blue chat button at the bottom of the page.

We have also been finding ways to give back to our communities, and you can help too!
For every quote we generate in the month of April and May, we will be donating another meal to our Virginia Food Banks. In addition, RAC is supporting our local restaurants by purchasing meals each week to be delivered to frontline medical workers and essential personnel. If you would like to nominate a local restaurant to be included in this program, please reach out with suggestions.

How can we help you?

I’m amazed at the resiliency demonstrated in our community and know that we will get through this together. We want to hear from you! For our business customers, we are navigating the same uncertainty you are, and are happy to discuss best practices or provide referrals to those that can help. For our residential customers, we have had great success with virtual sales/service calls in case you need help and don’t want visitors.

We take immense pride that Virginia has depended on RAC since 1947. As always, we are here for you... 24x7x365. Thank you for your business!


Best regards and stay safe,


Brian Vanderheyden
President
804-745-7249
brian@richmondalarm.com