Richmond Alarm Company Wins Gold in Customer Support & Customer Service at American Business Awards®

RICHMOND, VA May 3, 2019 – Having reviewed over 3,800 entries, the American Business Awards® announced that today that Richmond Alarm Company is the recipient of:

  • Gold Medal for Customer Support
  • Gold Medal for Customer Service
  • Bronze Winner for Company of the Year, Business and Professional Services

The Gold Medal for Customer Support was awarded to RAC for the company’s impressive response times to customer emergencies. At an average of 22 seconds, RAC’s responses are a full 60% faster than the industry standard.

Equally, RAC’s highly regarded Customer Service Department was the Gold Medal winner for the extraordinary lengths the team goes to in order to service new and existing customers in emergency situations.

The Company of the Year nod for Business and Professional Services was due to the seamless transition RAC made to a growth-focused company investing heavily in customer experience. The winning measures included implementing new field-based technology, soliciting opportunities from the entire organization, tripling the size of the company’s Hampton Roads office, and instituting a product evaluation committee to deploy the best security products in the country.

“I would like to thank the American Business Awards® as well as our team and our customers for their faith in us. We take this responsibility very seriously and always strive to help our customers achieve peace of mind. In the security industry, having great customer service and support can mean the difference in saving a life. We will honor these awards by continuing to invest in our customer experience, as well as make sure our community here in Virginia shares in every success we have as we grow.” 14457

Media inquiries about this release should be directed to publicist Kathleen Hannon (704) 425-8106 or khannon@richmondalarm.com.

About Richmond Alarm

For the last 70 years, Virginia has depended on Richmond Alarm to protect families, property and businesses in the knowledge that “local equals accountability.” Possessing the only 5 Diamond Certified Central Monitoring Station in Central Virginia, Richmond Alarm’s 25,000 customers enjoy 60% faster response times than the security industry standard. Richmond Alarm is a long-standing member on the coveted SDM 100, the industry ranking for the top security companies in the United States and enjoys an A+ rating from the Better Business Bureau.

About the Stevie Awards

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.